If there is a direct TCP/IP connectivity between the remote user and you, you can purchase a software license (as opposed to purchasing a subscription). With a software license you can license either the server (the computer on which the helpdesk.exe will be running) or the client side (the technician side). The licenses are exactly the same as for the users of Remote PC Client and Remote PC Server programs. The helpdesk.exe can also work in the trial mode which is implemented similarly to the server trial mode. Note however that standalone versions cannot work in trial mode and cannot be registered.

To initiate a helpdesk session, select Listen from the Connection menu on the Remote PC Client. Make sure that "Use helpdesk proxy service" is unchecked, and press Start. The Remote PC Client will start waiting for a call from helpdesk.exe and display the access code that should be sent to the remote user and entered in the text box in the helpdesk.exe window.

If the session password was not used, the access code will be the local computer name. This name is valid only within the same LAN. However, you can use any IP address associated with your computer, including Internet IP addresses, as the access code. Only make sure that the IP address you choose is accessible from the remote user's computer.

If using the session password, the password will be prepended to the computer name this way: password@computer-name. Similarly, the computer name can be replaced with the IP address.